Copyright © 2024 by Kensington Green Specialist Centre. All Rights Reserved. Specialist Hospital Johor Bahru (JB) | Private Hospital Johor Bahru (JB) | KKLIU 1567/ Exp 31.12.2025
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PATIENT'S GUIDE

 
 
 

SUITES AND ROOM RATES

All rooms are designed and built to the highest standards.

VIP Suites

VIP Suites

 
Single Bedded Room

Single Bedded Room

 
Double Bedded Room

Double Bedded Room

 
Nursery

Paediatrics Room

 

3 types of rooms available to choose from:

Per day VIP Suite Single Bedded Room Double Bedded Room
Price RM350.00 RM200.00 RM100.00
Sofa Available Available *Upon request
Admission kit Available Available Available
LED TV Available Available Available  X2
Ensuite bathrooms Available Available Available
Chair Available Available Available
Relative chair Available Available Available
Work corner Available Available Available
Mini fridge Available Available Available

REAL COST ESTIMATION

Orthopaedic KGSC
Procedure Name Average length of stay Average Cost Room type
Carpal Tunnel Day Procedure 3000.00 -
Total Knee Replacement (TKR) 4 24,888.00 2 Bedded
 
General Surgery KGSC
Procedure Name Length of stay Average Cost Room type
Appendectomy 2 9,500.00 2 Bedded
Lap. Appendectomy 1 11,000.00 2 Bedded
Breast Lump Remover 1 6,000.00 2 Bedded
Circumcision Day Procedure 2,500.00 -
Haemorrhoidectomy 2 10,000.00 2 Bedded
Inguinal Hernia repair 1 7,000.00 2 Bedded
 
Obstetrics & Gynaecology KGSC
Procedure Name Length of stay Average Cost Room type
Normal Delivery 1 3,800.00 2 Bedded
Cesarean Delivery 2 8,800.00 2 Bedded
Hysteroscopy Day Procedure 5,000.00 -
Lap. Myomectomy 2 13,000.00 2 Bedded
Lap Ovarian Cystectomy 1 12,000.00 2 Bedded

LIST OF PANEL INSURANCE AND TPAS

MediExpress
 

MediExpress

 
HealthConnect
 

HealthConnect

 
Tokio Marine
 

Tokio Marine

 
IHP
 

IHP

 
MiCARE
 

MiCARE

 
CompuMed
 

CompuMed

 
PMCare
 

PMCare

 
IHM
 

IHM

 
ASP Medical Group
 

ASP Medical Group

 
MEDKAD
 

MEDKAD

 
International SOS
 

International SOS

 
Tejani Emergency Asistance
 

Tejani Emergency Asistance

 
Health Metrics
 

Health Metrics

 
Medi Screen
 

Medi Screen

 
Emas
 

Emas

 
Miya
 

Miya

 
Sel Care
 

Sel Care

 
Medilink Global
 

Medilink Global

 
International Assistance
 

International Assistance

 
Across Asia Assist
 

Across Asia Assist

 

*Eligibility to be confirmed prior to treatment via our business office. Please call our general line at 07-2133 899

ADMISSION GUIDE

Pre-Admission  

Pre-Admission

Your doctor and nursing team will make the necessary bookings for your admission
 
Kindly approach our Business Office Counters situated in the Hospital Lobby (Ground Floor) to confirm your admission
 
Room type and availability will be confirmed on the day of admission. If your preferred room type is unavailable, we will endeavour to offer you a transfer once your preferred room becomes available
 
Please remember to bring along all the necessary documents including your insurance card, claim forms or guarantee letters
 
For corporate and insurance clients, an appropriate deposit amount may need to be collected
 
For self paying clients, an 80% deposit of the estimated total cost of admission will be collected
 
 
Surgical Admission  

Surgical Admission

You must fast(nothing to eat or drink) for at least 6 hours prior to your surgery
 
Please continue to take your usual medications(unless instructed to otherwise by your doctor)
 
You will be given instructions about admission timing based on the time of your surgery
 
 
Ambulatory Care Centre Admission Time  

Ambulatory Care Centre Admission Time

Please arrive at least 2 hours before your scheduled procedure time
 
You must arrange for an adult to accompany you home after your procedure if you require sedation or anaesthetic
 
 
Day Of Admission  

Day Of Admission

To avoid any delays, kindly bring along these documents (if applicable):
 
MYKAD/ Passport/ Birth Certificate(Please note that next of kin/ Spouse/ Parent’s identity card may also be required)
 
Hospital admission forms with estimated charges
 
Consent forms
 
Insurance cards/ guarantee letters
 
Previous investigations reports/ laboratory test/ X-rays
 
List of medications with doses

DISCHARGE PROCEDURE

Our hospital discharge time is 12 noon. An additional half days’ surcharge may apply for late discharges. Discharges after 8pm will incur an additional full day’s charge
 
Please note that once your doctor completed the discharge notifications, it may take up to 2 hours to prepare your bill and medications. This may be longer if we have to confirm your the final bill with your insurance company
 
Discharge payments can be completed either at the Business Office located in the hospital lobby (ground floor) or in your hospital rooms (for in patients doing full card payments)
 
All charges must be paid in full upon discharge
 
If your deposit amount is greater than your hospital charges, a refund will be processed once the bill is finalised. If your deposit was made by credit card, it will be refunded to your credit card. For cash and cheque payments, a refund cheque will be issued
 
Please follow your doctor’s advice with regards to driving. Following some procedures, you may not be able to drive for days or weeks. You may be required to update your car insurer about your recent admission

VISITING HOURS

Monday – Friday Saturday, Sunday & Public Holidays
12.00pm – 1.30pm 9.00am – 1.30pm
6.00pm – 8.30pm 2.30pm – 8.30pm
 
All visitors MUST complete Covid 19 test at Kensington Green Specialist Centre before being allowed to enter the ward.
 
Children less than 12 years old are not allowed to visit the patient.
 
Only 2 (TWO) visitors per patient in the ward.
 
Only 1 (ONE) caretaker per patient in the ward.

HOW TO GET TO KGSC?

How to Get to KGSC
 
location_on   No. 2, Jalan Ceria 20, Taman Nusa Indah , 79100, Iskandar Puteri , Johor, Malaysia.
 
Google Maps Direction
Waze Direction

Request for a Medical Report

Kensington Green Specialist Centre (KGSC) facilitates requests for medical reports for the following purposes:
  • EPF / SOCSO
  • Insurance Claim (Pay and Claim)
  • Lawyer / Employer / Police Report / KKM
Patients consent is compulsory for the release of the medical information. For patients under 18 years old, the consent of a parent or legally acceptable representative is required. If the patient is deceased or incompetent, consent is required from the next of kin of the patient or the legally acceptable representative appointed by the patient’s family member.

You may download the Application & Consent form here.
 
Medical Report Application
 
By Courier / In Person
Courier or submit your request to:
Medical Records
Kensington Green Specialist Centre Sdn. Bhd.
No. 2, Jalan Ceria 20, Taman Nusa Indah,
79100 Iskandar Puteri, Johor Bahru.
 
By Email
Scan and submit your request through email at mrd@kgsc.com.my.
**Our representative from the Medical Records Department will be in touch with you as soon as possible.
 
Required Document
 
To ensure the smooth processing of your request, kindly ensure that the following documents are prepared:
  1. If you are the patient:
    • Photocopy of patient’s NRIC / Passport (front & back)
    • Application & Consent for Release of Medical Information Form
    • Necessary supporting documents where applicable (depends on type of request)
  2. If you are requesting on behalf of a patient:
    • Photocopy of patient’s NRIC / Passport (front & back)
    • Photocopy of representative’s NRIC / Passport (front & back)
    • Application & Consent for Release of Medical Information Form
    • Necessary supporting documents where applicable (depends on type of request)
  3. For Deceased Patient:
    • Photocopy of spouse / third party’s NRIC / Passport (front & back)
    • Photocopy of marriage certificate (if applicable)
    • Photocopy of Deceased’s Death Certificate
    • Grant of Probate / Letter of Administration (applies to requestors other than spouse)
    • Application & Consent for Release of Medical Information Form
    • Necessary supporting documents where applicable (depends on type of request)
  4. Example of necessary supporting document:
    • Official Application Letter – Insurance Query Letter / Claim Form, Lawyer Letter, SOCSO Form, EPF Form, etc.
    • Written Authorization Letter from patient (if collected by other than the patient / requestor)
    • Marriage Certificate (for deceased cases)
 
Turnaround time for Complete Medical Report
 
The estimated turnaround for processing medical reports / insurance claims will be approximately 14 working days (Monday to Friday), from the time we receive all duly completed documents and payment.

Delay in processing may occur due to:
  • Unavailability of Doctors / Consultants (e.g., away on leave)
  • Patients having upcoming clinic appointments
  • Patients are still admitted/hospitalized
  • Patients with multiple reports requested from several doctors
  • Limited number of sessions by doctors at KGSC (e.g. only two sessions per week)
  • Visiting doctors without clinic sessions at KGSC
 
Receipt of Completed Medical Report
 
  1. Will I be notified when my report is ready?
    • Yes, we will notify you regarding the availability of the report through phone/WhatsApp or email.
    • You can collect the report personally at our Business Office counter located in our Lobby near the entrance during office hours. Alternatively, you can request to have the report posted to your provided address through a courier service (charges applicable) or emailed to the provided email address.
  2. Can I ask someone to collect the report on my behalf?
    • Yes, please provide the consent form provided by us only or a written authorization letter (where applicable). This letter should clearly state your consent for the designated person to collect the report on your behalf.
  3. Can KGSC post it to my insurance company/SOCSO/EPF office?
    • No, to maintain confidentiality and adhere to the PDPA Act 2010, we will only release the report to the requestor who has provided valid consent or authorization. This policy ensures the protection of your personal information and mitigates any potential disputes regarding proof of delivery. We appreciate your understanding and cooperation.
 
Report Fee
 
The fee schedule for the completion of Medical Reports is as per the table below, subject to periodic revisions. Additional charges may apply to specific reports, and you will be duly notified through email or phone call of any such adjustments.
 
Medical Report Fee Schedule
MEDICAL REPORT FEE: MEDICAL OFFICER
Type of Reports Charge Fee
Insurance form/SOCSO/EPF RM 55.00
Medical report RM 80.00
Medical report for lawyer RM 150.00
MEDICAL REPORT FEE: SPECIALIST/CONSULTANT
Insurance form/SOCSO/EPF RM 150.00
Medical report RM 250.00
Medical report for lawyer DEPOSIT RM300.00
(Please note that the final charges are subject to the doctor’s decision)
OTHERS:
Certified True Copy or Print of Report (Including Lost Reports) RM10.00/per request
(Price applies to A4 paper-based reports only. Please contact us for other report types)
Medical report request by authorities (PDRM/KKM) Free Of Charge
(Must provide Official Letter from authorities)
 
A 20% levy will be imposed for a refund on the cancellation of medical report applications and no cancellation will be allowed once the report has been written by the Doctor.
 
Contact Information for Medical Records
 
  • Sunday - Friday: 8.00am - 5.00pm
  • Saturday: 8.00am – 12.00pm
  • Public Holidays: Closed
  • Phone Number: +607-213 3899
 
 

Kensington Green Specialist Centre

No. 2, Jalan Ceria 20, Taman Nusa Indah,
79100, Iskandar Puteri, Johor, Malaysia.

 
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Contact us at +607-2133 899   General Line
+607-2133 899
 
Contact us at +607-2133 999   Emergency 24 Hours
+607-2133 999
 
Email us at info@kgsc.com.my   Email
info@kgsc.com.my
 
Whatsapp us at +6016-953 5113   WhatsApp
+6016-953 5113
 
Trusted Malaysia
 
Contact KGSC
Copyright © 2024 by Kensington Green Specialist Centre. All Rights Reserved. Specialist Hospital Johor Bahru (JB) | Private Hospital Johor Bahru (JB) | KKLIU 1567/ Exp 31.12.2025
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